#AvePoint Learn vs. Contacting Support

Before opening a support ticket, use this guide to determine the fastest path to a resolution:

#Start with Learn When

• You have a general product question

• You need step-by-step instructions

• You are troubleshooting a common issue

• You are exploring how a feature works

#Contact Support When

• You cannot find the answer after searching in AvePoint Learn or asking Ava

• The issue is specific to your unique tenant, environment, or organization

• You are experiencing unexpected system behavior, bugs, or critical errors

#Best Practice

Always check AvePoint Learn or prompt Ask Ava first to find answers instantly. If the self-service tools do not resolve it, proceed to Support for an environment-specific investigation.