Home > Service Account > Manage On-premises Service Account Profiles (Fly)
Download this articleCurrently, only the organizations with a working subscription for the Fly service can manage on-premises service account profiles for the Exchange On-Premises migrations.
The on-premises service account profiles can only be used for the Exchange On-Premises migrations.
The Tenant Owner and Service Administrators can manage service account profiles by navigating to Management > Service account > On-premises service account. You can perform the following actions:
Create – Click Create. Then, refer to the instructions in Create an On-premises Service Account Profile.
Edit – Select a service account profile and click Edit on the ribbon.
Delete – Select one or more service account profiles and click Delete. A pop-up window appears asking for your confirmation. Click Confirm to confirm your deletion.
To create an on-premises service account profile, navigate to Management > Service account > On-premises service account, click Create under the On-premises service account tab, and then configure the following settings:
Profile name – Enter a name for the service account profile.
Description – Enter an optional description.
Exchange service provider – Select an option from the drop-down list.
Exchange version – Select an option from the drop-down list.
Exchange server host – Enter the hostname of your Exchange server. If your Exchange server is hosted by any service provider, provide the Web access host of the Exchange server.
Username – Enter the username of an account that will be used to connect to the above Exchange server host. Note that the account must have a mailbox, and the format of the account must be username@contoso.com.
Password – Enter the password of the account above.
Click Save to save your configurations.
If the creation fails and the error message Failed to validate this on-premises service account. Check the information you entered and try again. appears, you can try the following methods for troubleshooting:
Ensure that the Exchange Server EWS (Exchange Web Services) endpoint has network connectivity and that the reserved IP addresses downloaded from AvePoint Online Services have been added to your environment firewall. For details, refer to Download a List of Reserved IP Addresses.
Use the Microsoft Remote Connectivity Analyzer tool to troubleshoot connectivity issues with your server deployments.